Privacy Policy

PRIVACY POLICY

London Airport Pickup

Last updated: 8 August 2026

London Airport Pickup (“LAP”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make a booking, request a quotation, contact us, or use any of our transport services.

This policy applies to customers, prospective customers and corporate clients using London Airport Pickup services.

1. WHO WE ARE

London Airport Pickup is a provider of airport transfers, chauffeur services and related private transportation services.

For data protection purposes, the data controller is:

London Airport Pickup
[Registered Company Name]
[Registered Address]
United Kingdom

Email: [LAP Contact Email]
Telephone: [LAP Telephone Number]

Where another company, chauffeur or transport provider is involved in fulfilling your booking, we may share the information necessary for them to provide the requested service.

2. INFORMATION WE MAY COLLECT

We may collect and process the following types of personal information:

Booking information

Your name

Passenger names

Telephone number

Email address

Pickup and destination addresses

Airport and terminal details

Flight number and flight details

Pickup date and time

Number of passengers

Luggage requirements

Vehicle requirements

Special requests or instructions

Payment information

Where you make a payment, we may process information relating to the transaction.

Payment card details may be processed directly by our payment service provider. We do not normally store complete payment card details on our own systems.

Communication information

If you contact us by telephone, email, online form, WhatsApp or another communication method, we may retain records of those communications so that we can respond to your enquiry, manage your booking and maintain appropriate business records.

Telephone calls may be recorded for quality, training, security and dispute-resolution purposes where applicable.

Website information

When you visit our website, we may automatically collect certain technical information, including:

IP address

Browser type and version

Device information

Operating system

Approximate location

Pages visited

Time and date of visits

Referring website

Website usage information

This information may be used for website security, analytics, troubleshooting and improving our services.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

Process and manage your bookings

Provide airport transfers and other transportation services

Allocate a chauffeur or vehicle to your booking

Contact you regarding your booking

Track flight information where this is necessary to provide your airport transfer

Provide meet-and-greet services

Respond to enquiries and requests

Process payments and invoices

Manage corporate accounts

Communicate booking changes or service updates

Handle complaints and resolve disputes

Prevent fraud and misuse of our services

Maintain business and financial records

Improve our website and services

Comply with legal and regulatory obligations

Protect the safety, security and rights of our customers, chauffeurs and business

We will only use your personal information where we have a lawful basis to do so.

4. LAWFUL BASIS FOR PROCESSING

Depending on the circumstances, we may process your personal information because:

Contract: Processing is necessary to provide a service you have requested or to take steps before entering into a contract with you.

Legal obligation: Processing is necessary for us to comply with our legal, accounting, tax or regulatory obligations.

Legitimate interests: Processing is necessary for the legitimate operation and management of our business, provided that your rights and interests do not override those interests.

Consent: Where required, we may ask for your consent before using your information for a particular purpose, such as certain types of marketing.

Where we rely on consent, you may withdraw that consent at any time.

5. SHARING YOUR INFORMATION

We may share relevant personal information with trusted third parties where this is necessary to provide our services or operate our business.

These may include:

Chauffeurs and transport operators

Affiliate or partner transport companies

Booking and dispatch platforms

Payment providers

IT and website service providers

Customer service providers

Professional advisers

Insurance providers

Government authorities or law-enforcement bodies where legally required

For example, where your booking is fulfilled by a chauffeur or transport partner, we may provide them with your name, telephone number, pickup location, destination, flight details and other information necessary to complete the journey.

We only provide information that is reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties.

6. CORPORATE CLIENTS

Where a booking is made by or on behalf of a corporate client, we may process information relating to employees, guests, customers or other passengers provided to us by that corporate client.

The corporate client is responsible for ensuring that it has the appropriate authority and lawful basis to provide such information to us.

Where appropriate, we may enter into separate data processing or commercial arrangements with corporate clients.

7. FLIGHT TRACKING AND LOCATION INFORMATION

For airport transfers, we may use flight information and publicly available flight-status information to monitor your flight and adjust the chauffeur\'s arrival time where appropriate.

We may also process pickup and destination locations supplied as part of your booking.

Where a service requires live location information from a mobile device, we will only process such information where there is an appropriate lawful basis for doing so.

8. COOKIES

Our website may use cookies and similar technologies to improve functionality, security, performance and user experience.

Cookies may also be used for analytics and, where applicable, marketing purposes.

Where consent is legally required, we will request your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings and, where available, our website cookie settings.

9. MARKETING

We may occasionally contact existing customers or prospective customers with information about our services where permitted by applicable law.

Where consent is required, we will only send marketing communications after obtaining the appropriate consent.

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe facility included in the communication.

We will not sell or rent your personal information to marketing companies.

10. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Booking and transaction information may need to be retained for longer periods to meet accounting, tax, legal, insurance, dispute-resolution and regulatory requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access

Loss

Misuse

Alteration

Disclosure

Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Where third-party service providers process information on our behalf, we expect them to maintain appropriate security measures.

12. INTERNATIONAL DATA TRANSFERS

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place in accordance with applicable data protection legislation.

13. YOUR DATA PROTECTION RIGHTS

Subject to applicable law, you may have the right to:

Request access to the personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of your personal information

Request restriction of processing

Object to certain processing

Request transfer of your information in certain circumstances

Withdraw consent where processing is based on consent

Object to direct marketing

Some of these rights are subject to legal limitations.

To exercise your rights, please contact us using the details provided below.

14. RIGHT TO COMPLAIN

If you have concerns about how we have handled your personal information, we ask that you contact us first so that we can investigate and try to resolve the matter.

You also have the right to complain to the UK\'s data protection regulator:

Information Commissioner\'s Office (ICO)

Further information about your rights and how to make a complaint is available from the ICO.

15. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend that you review the privacy policy of any third-party website before providing personal information.

16. CHILDREN\'S INFORMATION

Our services are generally booked by adults and businesses.

We do not knowingly use our website to collect personal information directly from children for marketing purposes.

Where a child is travelling as a passenger, information necessary to fulfil the booking may be provided by the person making the booking.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

Any updated version will be published on this page with the revised “Last updated” date.

18. CONTACT US

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a concern regarding the way we process your personal information, please contact us:

London Airport Pickup

We will consider and respond to requests in accordance with applicable data protection legislation.